Frequently Asked Questions

What is Wages Protection System?
Wages Protection System (WPS) is an initiative, by the UAE Ministry of Labour in association with UAE Central Bank, to the streamline salary disbursal process across the UAE. [Top]

Can the employer choose any service provider for availing WPS facility?
The employer can choose only authorised WPS agents like exchange houses, banks etc., approved by Central Bank of UAE and Ministry of Labour, to avail the WPS facility. [Top]

Is paying wages through WPS mandatory?
Adhering to WPS is mandatory as per the Ministerial Decree (No.788 ) of 2009 on Protection of Wages by UAE Ministry of Labour. [Top]

Will there be penalties for not using WPS?
Defaulting companies will get disqualified from getting new work permits and renewal of existing visas. [Top]

Is Smart Pay, the corporate payroll solution of UAE Exchange, WPS‐compliant? Is it authorised by the UAE Ministry of Labour and UAE Central Bank?
Yes, Smart Pay is a WPS‐compliant payroll solution provider, authorised by the UAE Ministry of Labour and UAE Central Bank. [Top]

Do we have to sign any service agreement to commence the Smart Pay service?
Yes, an agreement has to be signed between Smart Pay and your corporate entity to avail the Smart Pay payroll services. [Top]

Is there a prescribed minimum salary limit to avail the Smart Pay service?
No. There is no prescribed minimum salary limit to avail the Smart Pay service. [Top]

What is the procedure followed for registering a new Company in Smart Pay for Wages Protection System compliance?
Employer can walk in to any UAE Exchange branch and submit valid documents like Trade License, MOL Card and Authorised Signatory’s Passport copy for easy registration for WPS compliance and Smart Pay payroll services. [Top]

What is Turn Around Time for the Registering a particular Company and Salary Payout after the funds are credited in UAE Exchange account?
1) For initial registration of the company – One working day
2) For processing the salary – 2 Hours from the time of fund deposit (within working hours) [Top]

What are the modes of payroll fund transfer to UAE Exchange?
1) Employer can visit any UAE Exchange branch with the SIF Reference Number and deposit cash or cheque.
2) Employer can directly transfer fund in to the corporate bank account of UAE Exchange, maintained in select banks. [Top]

What are the modes of salary disbursals through Smart Pay?
In UAE there are three modes of salary disbursal
1) Employees can collect their salary through Smart Pay‐MasterCard electronic payroll card through any MasterCard‐enabled ATM, both locally and internationally and UAE Exchange Cash Dispensing Machines (CDM) or Point Of Sale (POS) machines installed in select UAE Exchange branches.
2) Non‐card employees can collect their salary from any of the UAE Exchange branches.
3) Camp disbursal of salaries is also facilitated for companies having more than 200 employees upon the advice from the employers. [Top]

What is the turn around time for salary payout after the funds are credited in UAE Exchange account?
Once the funds are credited to UAE Exchange bank account and the salary files are uploaded within the stipulated WPS working hours of UAE Central Bank, then the salaries will be available for employees within 2 hours. [Top]

Is the salary amount insured?
Yes, the salary amount is insured up to the point of disbursal. [Top]

How long the salaries will be available for collection?
Employees can collect their salary upon the activation of the payroll in Smart Pay system, up till 365 days from the start date of salary disbursement. [Top]

What kinds of reports are issued to the employees?
Employees can collect their individual salary statements from any UAE Exchange branch by providing the authorization letter from their employers. [Top]

How service issues are managed?
Dedicated Relationship Officers are assigned to each company, who will ensure the maintenance of service quality. Any Smart Pay related queries / issues are taken care by the dedicated Service Centre supported by 8 different languages. [Top]

Do you offer online services for Smart Pay?
Yes, in the near future the companies can directly upload payroll files and reports can be generated through the user‐friendly interactive Smart Pay website. [Top]

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